Aviation Customer Experience Lead

Piedmont Airlines, Inc.; Fletcher (NC); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on AA network

Medical and dental

Job summary

Piedmont Airlines, Inc. in Fletcher, NC seeks a Customer Service Supervisor to lead the station's customer service team and oversee daily operations. You will coach staff, address issues, and ensure service quality for customers and airline partners.

The role requires strong organizational skills, multitasking ability, and experience in airline management. Shifts include weekends and nights; travel within the station may be required.

Qualifications

• Excellent organizational skills and ability to multi-task.
• Familiarity with Microsoft Office Suite.
• Previous airline management experience.
• Bachelor’s Degree in Aviation, Business, or related field.

Responsibilities

• Coach and provide career development to the team.
• Correct non-compliant behavior and impose disciplinary action as required.
• Understand policies and goals and implement them in daily routines.
• Manage department operations per established policies and procedures.
• Supervise staff to ensure on-time performance and quality customer service.

Skills

Organizational skills

Multitasking

Conflict resolution

Communication

Education

Bachelor’s Degree in Aviation or related field

Tools

Microsoft Office

Job description

Piedmont Airlines, Inc. in Fletcher, NC seeks a Customer Service Supervisor to lead the station's customer service team and oversee daily operations. You will coach staff, address issues, and ensure service quality for customers and airline partners.

The role requires strong organizational skills, multitasking ability, and experience in airline management. Shifts include weekends and nights; travel within the station may be required.