Lead Apartment Leasing & Service Supervisor

Vivmark Residential; Pine Brook (NJ); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision coverage

401(k) with company match

Paid vacation and holidays

Housing discounts

Job summary

Vivmark Residential is seeking a Sales and Service Supervisor to lead the leasing team and drive top-tier resident experiences in a dynamic market. The role focuses on executing sales and market strategies, coaching leasing staff, and delivering exceptional customer service across the community.

The role requires 1–3 years in multifamily or related settings, with a minimum of 1 year in supervision, and a solid grounding in MS Office.

Qualifications

• 1–3 years of multifamily experience or related hospitality experience.
• 1+ years of supervisory or training experience required.
• HS diploma or GED required; Bachelor's preferred.

Responsibilities

• Assist in setting community sales goals and coach leasing consultants.
• Lease apartments and educate residents on community information.
• Address and resolve customer service concerns promptly and professionally.
• Develop, implement and monitor programs to maximize revenue and improve customer experience.
• Support residents through move-in, renewals, move-out, and transfers.
• Visit competitor communities to update market surveys and monitor market conditions.
• Plan and execute resident events to foster community connections.
• Follow Vivmark policies and ensure compliance with fair housing laws.

Skills

Multifamily experience

Supervisory experience

Microsoft Office

Education

High School Diploma/GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Vivmark Residential is seeking a Sales and Service Supervisor to lead the leasing team and drive top-tier resident experiences in a dynamic market. The role focuses on executing sales and market strategies, coaching leasing staff, and delivering exceptional customer service across the community.

The role requires 1–3 years in multifamily or related settings, with a minimum of 1 year in supervision, and a solid grounding in MS Office.