Lead AI Solutions Architect - Forward-Deployed

SmartRecruiters, Inc.; Santa Clara, Northern (CA, KY); Hybrid; USD 221,000 - 387,000; Full time

Job summary

ServiceNow is seeking a Principal Forward Deployed Engineer for the CRM & Industry Engineering group. You will lead the technical direction, design agentic AI solutions, and work directly with customers to deliver production-ready outcomes.

You will set architecture standards, guide deployment patterns, and ensure safe, reliable operations while mentoring engineers and scaling impact across engagements.

Qualifications

• Experience designing, deploying, and operating production software and AI solutions in customer-facing settings.
• Autonomy to set multi-engagement technical strategy and architecture standards.

Responsibilities

• Analyze customer use cases and translate them into agentic AI use cases with measurable outcomes.
• Architect agentic AI solutions on the ServiceNow platform, including workflows and integrations.
• Deploy solutions into production and validate behavior against customer intent.
• Define technical direction and reusable patterns for the FDE group across engagements.
• Serve as trusted technical advisor in customer conversations, communicating capabilities and risks.
• Ensure security, reliability, and monitoring with rollback for production deployments.
• Provide technical leadership and mentorship across the FDE group.
• Feed learnings back into product and engineering to improve the platform.

Skills

Customer-facing delivery

Agentic AI

Solution architecture

Technical leadership

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow platform

CRM & Industry domain

Job description

ServiceNow is seeking a Principal Forward Deployed Engineer for the CRM & Industry Engineering group. You will lead the technical direction, design agentic AI solutions, and work directly with customers to deliver production-ready outcomes.

You will set architecture standards, guide deployment patterns, and ensure safe, reliable operations while mentoring engineers and scaling impact across engagements.