Lead AI-Native Applications Engineer

Digitailor

Santa Clara, Northern (CA, KY)

Hybrid

USD 191,000 - 334,000

Full time

3 days ago

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Benefits offered by this job

Health plans

401(k) Plan

Employee ESPP

Job summary

ServiceNow is seeking an experienced forward-deployed engineer to design, build, and deploy AI-native enterprise applications. You will craft agentic workflows, manage tool and function calling, and ensure reliable production performance across chat and voice interfaces.

The role emphasizes rigorous specification, governance, and collaboration with customers to deliver scalable, secure solutions. This position requires deep systems expertise, a track record of shipping AI-enabled features, and

Qualifications

Experience integrating AI into work processes and workflows.
Proven track record delivering production AI-native features.
Hands-on authoring of agentic instructions and prompts.
Strong data structures, algorithms, design patterns, and system design knowledge.
Experience with cloud-based architectures and scalable services.

Responsibilities

Design scalable, AI-native enterprise applications for diverse workflows.
Implement agentic behavior: intent interpretation, multi-step reasoning, tool calls.
Create and maintain agent orchestration and handoff between automated and human agents.
Develop evaluation frameworks for non-deterministic AI behavior and latency optimization.
Collaborate with product, design, and customer teams to translate requirements into scalable solutions.