Global Forward-Deployed AI Engineer – ServiceNow

Atos SE; Town of Poland (NY); Hybrid; USD 48,072 - 80,121; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Certifications and courses

Gift packages and events

Job summary

Atos is seeking an experienced Forward Deployed AI Engineer – ServiceNow to design and deliver AI-powered solutions and scalable workflows across the ServiceNow platform. You will collaborate with architects, product leaders, and engineering teams to create reusable accelerators and integrate enterprise systems.

This global role emphasizes deep ServiceNow expertise, AI capabilities, and enterprise-scale innovation in a hybrid environment with regional collaboration.

Qualifications

• 7+ years of ServiceNow development and platform engineering.
• Hands-on experience delivering ServiceNow solutions in enterprise or consulting environments.
• Experience with multiple ServiceNow modules such as ITSM, HRSD, CSM, ITOM, Service Catalog, or Custom Applications.
• Experience implementing ServiceNow AI capabilities including Now Assist, GenAI Skills, AI Agents, Agentic Workflows, AI Search, or Predictive Intelligence.
• Knowledge of CMDB, CSDM, scoped applications, update sets, and CI/CD practices.
• Experience with enterprise integrations and workflow automation initiatives.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to collaborate effectively with technical and business stakeholders in a global environment.
• Very good English communication skills (minimum B2 level).

Responsibilities

• Design, develop, and implement scalable solutions on the ServiceNow platform across enterprise modules and custom applications.
• Build intelligent workflows using ServiceNow AI capabilities including Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Virtual Agent, and Flow Designer.
• Develop AI-powered automation solutions and conversational experiences that improve operational efficiency and business outcomes.
• Configure workflows, business rules, client scripts, UI policies, script includes, service catalogs, and integrations.
• Develop and maintain scoped applications using ServiceNow Studio and platform best practices.
• Design and implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external enterprise platforms.
• Translate business and technical requirements into scalable, secure, and maintainable solutions.
• Contribute to the development of reusable frameworks, accelerators, and AI-enabled capabilities.
• Participate in architecture discussions, solution design workshops, and technical governance activities.
• Ensure adherence to development standards, security guidelines, and ServiceNow best practices.
• Support platform upgrades, release management activities, deployments, and production stabilization.
• Perform technical troubleshooting, root cause analysis, testing, and defect resolution.

Skills

ServiceNow development

Platform engineering

AI capabilities

REST/SOAP APIs

CI/CD practices

Enterprise integrations

Analytical skills

English communication

Tools

ServiceNow Studio

Now Assist

GenAI Skills

IntegrationHub

MID Server

RESTful APIs

Job description

Atos is seeking an experienced Forward Deployed AI Engineer – ServiceNow to design and deliver AI-powered solutions and scalable workflows across the ServiceNow platform. You will collaborate with architects, product leaders, and engineering teams to create reusable accelerators and integrate enterprise systems.

This global role emphasizes deep ServiceNow expertise, AI capabilities, and enterprise-scale innovation in a hybrid environment with regional collaboration.