Senior Forward-Deployed AI Engineer for Enterprise GenAI

Remote Worker LTD.; United States; Hybrid; USD 180,000 - 230,000; Full time

Job summary

ServiceNow seeks a Senior Forward Deployed Software Engineer to own end-to-end AI-native deployments in customer environments. You will design backend services, LLM pipelines, and front-end integrations, travel up to 30% to embed with clients, and deliver scalable, production-grade solutions.

You’ll collaborate with customers and internal teams to codify patterns, accelerate value, and shape the platform roadmap.

Qualifications

• 10+ years of software engineering experience.
• 2+ years building systems in customer-facing or embedded roles.
• Proven ability to design and deploy AI-native software in production.
• Strong backend (Python/Node.js/Java) and frontend (React/Angular) skills.
• Experience with LangChain, vector search, and context management.

Responsibilities

• Build solution-ready LLM-enabled apps spanning backend, data orchestration, and UI.
• Work in the field with customers to deploy and iterate in live environments.
• Codify reusable assets—libraries, prompts, scaffolds—for future engagements.
• Share feedback with platform and product teams to improve UX and tooling.
• Shape platform strategy through field-tested insights and extensible code.

Skills

API design

Distributed systems

Cloud/AWS

Frontend React

Programming: Python/Node/Java

LLM tooling

Field readiness travel

Tools

LangChain

Semantic Kernel

Prompt chaining

Vector databases

REST/GraphQL

CI/CD

Containers (Docker/Kubernetes)

Job description

ServiceNow seeks a Senior Forward Deployed Software Engineer to own end-to-end AI-native deployments in customer environments. You will design backend services, LLM pipelines, and front-end integrations, travel up to 30% to embed with clients, and deliver scalable, production-grade solutions.

You’ll collaborate with customers and internal teams to codify patterns, accelerate value, and shape the platform roadmap.