Senior Field AI Engineer - GenAI & LLM Pipelines

ServiceNow; California (MO); On-site; USD 201,000 - 352,000; Full time

Job summary

ServiceNow seeks a Senior Forward Deployed Software Engineer to design and deliver production-grade, AI-native software. You will own backend services, LLM pipelines, and front-end integrations while embedding with customers in agile sprints to produce scalable Now Platform solutions.

You will partner with customers on field deployments, codify reusable assets, and influence platform strategy with field-tested insights. Travel up to 30% is expected.

Qualifications

• Experience or deep focus on integrating AI into work processes and decision-making.
• can't exceed 140 chars.

Responsibilities

• Deliver production-ready, end-to-end LLM-enabled applications in agile sprints.
• 2nd: engineer with APIs, orchestration pipelines, vector DBs, LLM frameworks, UI components
• 3rd: operate with legacy systems and ship safely at speed
• 4th: codify patterns, scaffolds, SDKs, and documentation to scale success
• 5th: influence platform with insights and reusable code

Skills

Backend Python Node.js Java

Frontend React Angular

APIs REST GraphQL

LLM tooling LangChain

Semantic Kernel

Prompt chaining

Vector search

Context management

Distributed systems

DevOps CI/CD containers IaC

Field-ready engagement travel

Tools

LangChain

Semantic Kernel

Prompt scaffolds

Vector DBs

LLM frameworks

Job description

ServiceNow seeks a Senior Forward Deployed Software Engineer to design and deliver production-grade, AI-native software. You will own backend services, LLM pipelines, and front-end integrations while embedding with customers in agile sprints to produce scalable Now Platform solutions.

You will partner with customers on field deployments, codify reusable assets, and influence platform strategy with field-tested insights. Travel up to 30% is expected.