Field AI Solutions Engineer for GenAI Deployments

ServiceNow; Santa Clara (CA); On-site; USD 176,000 - 308,000; Full time

Benefits offered by this job

Health plans

401(k) with company match

Employee stock purchase plan

Donations matching

Flexible time away

Family leave

Job summary

ServiceNow is seeking a Forward Deployed Software Engineer (FDSE) to own end-to-end AI-enabled solutions, from backend services to LLM pipelines and frontend integrations. You will work directly with customers to design, implement, and deliver scalable, production-ready builds in agile sprints.

The role emphasizes building reference implementations for GenAI in the enterprise, codifying patterns, and accelerating innovation across industries with strong backend, frontend, and cloud DevOps

Qualifications

• 8+ years of software engineering experience, including customer-facing or embedded roles.
• Strong backend, frontend, and API design skills.
• Experience designing AI-native software in production environments.
• Familiarity with LLM tooling and AI integration patterns.
• DevOps fluency with cloud providers and CI/CD.

Responsibilities

• Deliver production-ready LLM-enabled applications across backend, data orchestration, and frontend UI.
• Work in the field with customers to deploy, iterate, and refine solutions.
• Create reusable libraries, prompts, and scaffolds to accelerate future engagements.
• Influence platform development through field-tested insights and scalable code.

Skills

Backend languages (Python, Node.js, or

Tools

LangChain

Semantic Kernel

Prompt chaining

Vector search

REST/GraphQL APIs

Job description

ServiceNow is seeking a Forward Deployed Software Engineer (FDSE) to own end-to-end AI-enabled solutions, from backend services to LLM pipelines and frontend integrations. You will work directly with customers to design, implement, and deliver scalable, production-ready builds in agile sprints.

The role emphasizes building reference implementations for GenAI in the enterprise, codifying patterns, and accelerating innovation across industries with strong backend, frontend, and cloud DevOps