Lead AI Product Manager - Remote, Consumer Experience

LawnStarter Inc.; United States; Hybrid; USD 180,000 - 210,000; Full time

Benefits offered by this job

Equity

Healthcare

Fully remote (US)

Flexible PTO

Job summary

LawnStarter is seeking a Lead Product Manager to own the end-to-end consumer experience after first booking, shaping the vision and roadmap for the consumer side of the marketplace.

You will collaborate with engineers, designers, data science, marketing, and operations, leading with an AI-first strategy while ensuring customer- and pro-facing outcomes across onboarding, search, scheduling, reviews, and cross-sell.

Qualifications

• 6+ years as a product manager on consumer-facing products.
• Experience launching AI-powered consumer products.
• Bachelor’s degree in business, analytics, engineering, design, or a related field, or equivalent practical experience.

Responsibilities

• Onboarding: own the first-booking journey through trusted customer relationships.
• Search and discovery: enable customers to find what they need and discover new services.
• Property details: inform the service shape and what a Pro walks into.
• Scheduling: manage skips, reschedules, and frequency changes.
• Reviews and tips: shape how customers rate and reward their Pros.
• Cancellations and win-back: reduce churn and re-engage departing customers.
• Cross-sell and personalization: tailor services to each household.
• AI across the experience: determine where AI adds value and ship accordingly.

Skills

AI-powered product experience

Customer obsession

Systems thinking

Data-driven decisions

Strategic roadmapping

Education

Bachelor’s degree in business, analytics, engineering, design, or related field

Equivalent practical experience

Job description

LawnStarter is seeking a Lead Product Manager to own the end-to-end consumer experience after first booking, shaping the vision and roadmap for the consumer side of the marketplace.

You will collaborate with engineers, designers, data science, marketing, and operations, leading with an AI-first strategy while ensuring customer- and pro-facing outcomes across onboarding, search, scheduling, reviews, and cross-sell.