Remote Lead PM: AI-Driven Consumer Experience

LawnStarter Inc.; Los Angeles (CA); Remote; USD 180,000 - 210,000; Full time

Benefits offered by this job

Equity

Fully remote (US)

Healthcare

Job summary

LawnStarter Inc. is seeking a Lead Product Manager to own the end-to-end consumer experience from first booking to lifetime relationship. You will set vision and roadmap, partnering with engineers, designers, data/science, marketing, and ops to ship a differentiated AI-driven product.

You’ll report to the Sr. Director of Product and own the customer journey, from onboarding to personalization, impacting retention and growth on LawnStarter’s platform.

Qualifications

• 6+ years as a product manager on consumer-facing products, including at least one B2C product at scale.
• Track record of extraordinary outcomes and impact.
• Experience building AI-powered consumer experiences.
• Strong customer-focused mindset and problem-solving.
• Ability to think in systems and consider cross-functional effects.
• Proven collaboration with design, data, and engineering teams.

Responsibilities

• Own onboarding from first booking through lifetime relationship and define end-to-end journey.
• Own search and discovery experiences to help customers find needed services.
• Define property details influencing service delivery.
• Own scheduling including skips, reschedules, and frequency changes.
• Own reviews, ratings, and tips to drive loyalty and quality.
• Manage cancellations and win-back strategies to reduce churn.
• Lead cross-sell and personalization to tailor services to households.
• Define AI-enabled experiences and ship them responsibly at scale.

Skills

Product management

AI experience

Personalization

Customer obsession

Systems thinking

Data-driven

Design collaboration

Education

Bachelor’s degree or equivalent

Job description

LawnStarter Inc. is seeking a Lead Product Manager to own the end-to-end consumer experience from first booking to lifetime relationship. You will set vision and roadmap, partnering with engineers, designers, data/science, marketing, and ops to ship a differentiated AI-driven product.

You’ll report to the Sr. Director of Product and own the customer journey, from onboarding to personalization, impacting retention and growth on LawnStarter’s platform.