Remote Lead PM: AI-Driven Consumer Experience for Growth

Lawnstarter; United States; Remote; USD 180,000 - 210,000; Full time

Job summary

LawnStarter is seeking a Lead PM for the Consumer Experience to own the end-to-end customer journey after the first booking, including AI-driven enhancements. This remote, high-autonomy IC role reports to the Sr.

Director and focuses on shaping the product area and roadmap with engineering, design, data science, marketing, and operations. You will own onboarding, search and discovery, property details, scheduling, reviews, and cross-sell personalization, driving retention and lifetime value at

Qualifications

• 6+ years as a product manager on consumer-facing products.
• Experience launching AI-powered consumer products (agentic AI).
• Bachelor’s degree in business, analytics, engineering, design, or related field, or equivalent practical experience.

Responsibilities

• Own onboarding: from first booking to a trusted customer.
• Own search and discovery to help customers find needed services.
• Own scheduling, reviews, and cross-sell/personalization; manage cancellations and win-back.
• Define AI strategy across the consumer experience and ship AI-enabled features.

Skills

AI product development

Marketplace dynamics

Retention & LTV optimization

End-to-end product ownership

Job description

LawnStarter is seeking a Lead PM for the Consumer Experience to own the end-to-end customer journey after the first booking, including AI-driven enhancements. This remote, high-autonomy IC role reports to the Sr.

Director and focuses on shaping the product area and roadmap with engineering, design, data science, marketing, and operations. You will own onboarding, search and discovery, property details, scheduling, reviews, and cross-sell personalization, driving retention and lifetime value at