Lead Product Manager, AI-First New Customer Experience

LawnStarter; Austin (TX); Remote; USD 170,000 - 210,000; Full time

Benefits offered by this job

Equity grant

Base salary

Healthcare

Fully remote (US)

PTO

Job summary

LawnStarter is seeking a Lead Product Manager to own the consumer's first service experience—from initial encounter to the first booking. You’ll shape the vision and ship it with Engineering, Design, Operations, Marketing, and Data, across LawnStarter, Lawn Love, and Home Gnome.

You’ll be an individual contributor with Lead-level scope, reporting to the Sr. Director of Product and collaborating with Consumer Experience, Pro Experience, Pricing, and AI & Agents teams.

Qualifications

• Minimum Bachelor's degree as stated.
• Experience shipping AI-powered or agentic consumer experiences.
• Own funnel analysis and product analytics.

Responsibilities

• Define the vision for the first service experience and the plan to get there.
• Own the home page and marketing site experience across three brands.
• Lead signup and booking for LawnStarter, Lawn Love, and Home Gnome.
• Own funnel data and the metrics that show user progress.
• Oversee quotes, services, and scheduling, including checkout and payments.

Skills

Customer obsession

PM leadership

AI builder

Analytical mindset

Strategic design partner

Education

Bachelor's degree in business, analytics, engineering, design, or related field

Job description

LawnStarter is seeking a Lead Product Manager to own the consumer's first service experience—from initial encounter to the first booking. You’ll shape the vision and ship it with Engineering, Design, Operations, Marketing, and Data, across LawnStarter, Lawn Love, and Home Gnome.

You’ll be an individual contributor with Lead-level scope, reporting to the Sr. Director of Product and collaborating with Consumer Experience, Pro Experience, Pricing, and AI & Agents teams.