Lead Product Manager, AI-Driven Consumer Experience

Lawnstarter; Boston (MA); Remote; USD 180,000 - 210,000; Full time

Benefits offered by this job

Equity

Health insurance

Fully remote (US)

Flexible PTO

Job summary

LawnStarter is seeking a Lead Product Manager to own the end-to-end consumer experience after the first booking, shaping the vision and roadmap for AI-enabled features that personalize and optimize the yardcare journey across onboarding, discovery, scheduling, and post-booking interactions.

You will work cross-functionally with engineers, designers, data scientists, marketing and operations to deliver a seamless, trusted experience for households using LawnStarter and to drive retention and

Qualifications

• 6+ years as a product manager on consumer-facing products.
• Proven track record of extraordinary outcomes.
• Experience launching AI-powered consumer products.
• Customer-obsessed and able to derive insights from reviews and data.
• Systems thinker who considers cross-functional effects across marketplace.
• Experience delivering personalized experiences at scale.
• Strategist who partners with design and analytics.

Responsibilities

• Own end-to-end consumer experience from first booking through long-term relationship.
• Define vision and roadmap for consumer experience area and align with engineering, design, data science, marketing and operations.
• Lead initiatives across onboarding, search, property details, scheduling, reviews and tips, cancellations and win-back, cross-sell and personalization, and AI-enabled experiences.
• Ship high-impact features with a clear 6–12 month roadmap and measurable outcomes.
• Collaborate with the PM owning Pro experience to ensure alignment and customer wins on both sides of the marketplace.

Skills

Consumer-facing PM experience

AI-powered products

Customer-obsessed

Systems thinking

Personalization

Data-driven decision making

Strategic thinking with design

Education

Bachelor's degree in business/analytics/engineering/design

Job description

LawnStarter is seeking a Lead Product Manager to own the end-to-end consumer experience after the first booking, shaping the vision and roadmap for AI-enabled features that personalize and optimize the yardcare journey across onboarding, discovery, scheduling, and post-booking interactions.

You will work cross-functionally with engineers, designers, data scientists, marketing and operations to deliver a seamless, trusted experience for households using LawnStarter and to drive retention and