Remote AI-Driven Consumer Experience Lead

Lawnstarter; Denver (CO); Remote; USD 180,000 - 210,000; Full time

Benefits offered by this job

Equity

Base salary 180k–210k USD

Healthcare

Fully remote (US)

Flexible PTO

Job summary

LawnStarter is seeking a Lead Product Manager to own the end-to-end consumer experience from first booking through the lifetime of the customer relationship. You’ll set the vision, roadmap, and AI strategy for the consumer surface, partnering with engineers, design, data science, marketing and operations.

You’ll lead with data, obsess over personalization, and build a roadmap that improves retention, lifetime value, and CSAT for hundreds of thousands of LawnStarter customers in the US.

Qualifications

• 6+ years as a PM on consumer-facing products.
• Experience launching AI-powered consumer features.
• Strong practitioner of product analytics and data-driven decisions.
• Deep understanding of personalization and customer journeys.
• Bachelor's degree or equivalent in a relevant field.

Responsibilities

• Onboarding: From the first booking to a customer who trusts LawnStarter with their yard.
• Search and discovery: Help customers find needed services, including new offerings.
• Property details: Define factors shaping the service a customer gets.
• Scheduling: Manage skips, reschedules, and frequency changes.
• Reviews and tips: How customers rate and reward Pros.
• Cancellations and win-back: Retain customers at risk of leaving.
• Cross-sell and personalization: Tailor services to each household.
• AI across the experience: Shape AI features to improve the consumer journey.

Skills

Product management experience

Consumer-facing product

AI / agentic experiences

Personalization

Data analytics / product analytics

Customer-obsessed / user research

Systems thinking

Data-driven strategy & design

Bachelor's degree or equivalent

6+ years PM at scale

Education

Bachelor's degree or equivalent in business/analytics/engineering/design

Job description

LawnStarter is seeking a Lead Product Manager to own the end-to-end consumer experience from first booking through the lifetime of the customer relationship. You’ll set the vision, roadmap, and AI strategy for the consumer surface, partnering with engineers, design, data science, marketing and operations.

You’ll lead with data, obsess over personalization, and build a roadmap that improves retention, lifetime value, and CSAT for hundreds of thousands of LawnStarter customers in the US.