Lead Access Control & CCTV Field Technician

Socket.dev; Grand Rapids (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus & commissions

Paid time off (PTO)

Volunteer PTO (VTO)

Medical insurance

401(k) plan

Profit sharing

Job summary

K Group Companies in Grand Rapids, MI seeks a Field Service Technician II to lead installation teams, configure and commission diverse systems, and train customers at a basic operations level. The role demands advanced field skills, strong leadership, and effective communication to ensure high-quality installations and customer satisfaction.

You will mentor Level 1 installers, coordinate with project stakeholders, and uphold safety and quality standards across projects in healthcare, security,

Qualifications

• Minimum 2 years with a previous construction trade.
• Advance knowledge of electricity (high and/or low voltage).
• Hands-on/field experience from previous work experience.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.).
• Ability to identify and use common low voltage cabling.
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• Required 1+ year of previous knowledge in fire, CCTV, intrusion, emergency nurse call systems.
• Excellent communication skills.
• Must have valid US Driver’s license.

Responsibilities

• Execute all Level I installer roles and responsibilities, following our documentation.
• Demonstrate organizational skills in handling project and service tickets with prompt updates.
• Understand project scopes and service expectations, taking accountability for tasks.
• Lead tasks within the team’s capabilities and foster collaboration.
• Mentor Level 1 installers and seek feedback for improvement.
• Communicate with Project Delivery Coordinators, Project Managers, and customers as needed.
• Work with nurse call, card access, and video surveillance systems.
• Pursue ongoing professional development, focusing on leadership and communication.
• Perform Factory Authorized Testing (FAT) prior to installation.
• Configure and commission systems to deliver reliable, fully operational solutions.

Skills

Leadership

Communication

Team management

Mentoring

Project coordination

Tools

TCP/IP networking

IP addressing

Networking basics

Factory Approved Testing

Job description

K Group Companies in Grand Rapids, MI seeks a Field Service Technician II to lead installation teams, configure and commission diverse systems, and train customers at a basic operations level. The role demands advanced field skills, strong leadership, and effective communication to ensure high-quality installations and customer satisfaction.

You will mentor Level 1 installers, coordinate with project stakeholders, and uphold safety and quality standards across projects in healthcare, security,