Field Service Lead — Access Control & CCTV

Socket.dev; Grand Rapids (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

Volunteer Paid Time Off (VTO)

401(k) with company contributions

Profit sharing

Job summary

K Group Companies in Grand Rapids, MI, is seeking a Field Service Technician II to lead installation teams and deliver complex configurations. You will configure and program devices, oversee system commissioning, and train customers at a basic operations level.

The role emphasizes leadership, hands-on field work, and readiness to mentor Level 1 installers while ensuring high installation standards across nurse call, access, and video surveillance systems.

Qualifications

• Minimum 2 years with a previous construction trade.
• Advance knowledge of electricity (high and/or low voltage).
• Hands‑on/field experience from previous work experience.
• Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.).
• Ability to identify and use common low voltage cabling.
• Possesses and maintains a working knowledge of basic IT networking, configurations and IP addressing.
• Ability to read architectural drawings.
• Team management/supervisor experience.
• Previous experience completing projects within scope.
• Previous experience with service ticketing processes.
• Required 1+ year of previous knowledge in fire, CCTV, intrusion, emergency nurse call systems.
• Excellent communication skills.
• Must have valid US Driver’s license.

Responsibilities

• Execute all Level I installer roles and responsibilities, following our documentation to uphold installation standards.
• Demonstrate organizational skills in handling project and service tickets with prompt updates.
• Understand project scopes and service expectations and take accountability for tasks.
• Assume leadership by delegating tasks within the team’s capabilities.
• Mentor Level 1 installers and solicit feedback for improvement.
• Maintain communication with Project Delivery Coordinators, Project Managers, and customers as needed.
• Showcase expertise with nurse call, card access, and video surveillance systems.
• Pursue professional development, focusing on leadership and communication skills.
• Perform Factory Authorized Testing (FAT) of products before installation.
• Configure and commission systems to deliver reliable, fully operational solutions.
• Willingly take on additional duties to support business operations.

Skills

Electrical knowledge

Telecommunications

Leadership

Networking

Reading drawings

Communication

Driver’s license

Job description

K Group Companies in Grand Rapids, MI, is seeking a Field Service Technician II to lead installation teams and deliver complex configurations. You will configure and program devices, oversee system commissioning, and train customers at a basic operations level.

The role emphasizes leadership, hands-on field work, and readiness to mentor Level 1 installers while ensuring high installation standards across nurse call, access, and video surveillance systems.