Launchpad: Entry-Level Member Services Specialist

State Employees' Credit Union; Wilmington (NC); Presencial; USD 32.000 - 42.000; Tempo integral

Resumo da vaga

State Employees' Credit Union is seeking an entry-level Associate MSO in Wilmington, NC to support branch operations and deliver exemplary member service. You will learn cash handling, account maintenance, and basic lending processes under supervision, while upholding SECU policies and procedures.

This role emphasizes learning across channels (in-person, phone, and digital) and includes ongoing training in consumer lending, collections, and notary services, with growth opportunities within

Qualificações

• Must have high school diploma or GED with ability to learn branch procedures.
• Strong communication skills and aptitude for customer service.
• Willingness to complete core training modules within 12 months.

Responsabilidades

• Greet and assist members via in-person, phone, and digital channels.
• Answer phones and assist members with service requests.
• Process wire transfers and foreign currency orders.
• Maintain cash drawer balance and follow performance criteria.
• Learn basic account opening and lending processes under supervision.
• Protect member information and follow security controls.

Conhecimentos

Cash handling

Customer service

Verbal communication

Written communication

Problem solving

Notary services

Formação

High school diploma or GED

Bachelor’s degree / CCUE / AA/AS

Ferramentas

CXone

MARGO Platform

MARGO Teller

Descrição da vaga

State Employees' Credit Union is seeking an entry-level Associate MSO in Wilmington, NC to support branch operations and deliver exemplary member service. You will learn cash handling, account maintenance, and basic lending processes under supervision, while upholding SECU policies and procedures.

This role emphasizes learning across channels (in-person, phone, and digital) and includes ongoing training in consumer lending, collections, and notary services, with growth opportunities within