Entry-Level Member Services Officer: Start in Branch Ops

SECU; Wilmington (DE); Presencial; USD 36.000 - 48.000; Tempo integral

Resumo da vaga

SECU is seeking an entry-level Associate MSO to learn branch operations and deliver exceptional member service at our Wilmington, DE location. You will handle inquiries, process basic transactions, and start training in lending and collections under supervision, with strong emphasis on confidentiality and compliance.

You will gain exposure to cash handling, notary services, and referral of financial products while developing a solid foundation for growth within SECU.

Qualificações

• Entry-level MSO role with foundational branch operations knowledge.
• Must complete Core Module Program within 12 months of hire date.
• Strong verbal and written communication and problem-solving skills.
• Ability to handle cash drawer and basic account openings.

Responsabilidades

• Greet members courteously and assist via in-person, phone, and digital channels.
• Respond to inquiries, process transactions, and balance cash drawer.
• Assist with Notary Public services and wire transfers.
• Support cross-department collaboration to fulfill member requests.
• Maintain confidentiality and adhere to policy and security standards.

Conhecimentos

Customer service

Communication skills

Problem solving

Teamwork

Attention to detail

Formação

High school diploma or GED

Bachelor’s degree or CCUE Certification

Ferramentas

Excel

CXone

Descrição da vaga

SECU is seeking an entry-level Associate MSO to learn branch operations and deliver exceptional member service at our Wilmington, DE location. You will handle inquiries, process basic transactions, and start training in lending and collections under supervision, with strong emphasis on confidentiality and compliance.

You will gain exposure to cash handling, notary services, and referral of financial products while developing a solid foundation for growth within SECU.