Entry-Level Call Center Agent – Remote Options

MCI Careers; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Paid Training

Job summary

MCI Careers is seeking an entry-level Call Center Representative in Wichita, Kansas. In this role, you will support inbound and outbound customer service projects, answering calls and resolving inquiries to enhance customer experiences.

The ideal candidate will be friendly, dependable, and possess strong communication and problem-solving skills. MCI offers a competitive compensation package, health benefits, and opportunities for professional growth.

Qualifications

• Must be 18 years or older.
• Dependable and punctual with excellent time management.
• Comfortable working in a fast-paced, dynamic environment.

Responsibilities

• Handle inbound and outbound calls professionally.
• Resolve customer concerns aiming for first-call resolution.
• Document customer interactions and process claims.
• Attend training sessions and team meetings.

Skills

Strong written, verbal, and organizational communication skills

Strong problem-solving and conflict resolution skills

Customer-focused with empathy, patience, and professionalism

Ability to type at least 20 words per minute

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

MCI Careers is seeking an entry-level Call Center Representative in Wichita, Kansas. In this role, you will support inbound and outbound customer service projects, answering calls and resolving inquiries to enhance customer experiences.

The ideal candidate will be friendly, dependable, and possess strong communication and problem-solving skills. MCI offers a competitive compensation package, health benefits, and opportunities for professional growth.