Entry-Level Contact Center Agent — Fast-Track Your Career

MCI Careers; Las Cruces (NM); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Career Growth Opportunities

Job summary

MCI Careers is seeking an Entry-Level Contact Center Agent in Las Cruces, NM. This full-time role involves supporting inbound and outbound customer service for a range of clients. Ideal candidates are motivated team players, dedicated to customer satisfaction. The position offers training and opportunities for advancement to roles such as Supervisor or Trainer. Compensation includes competitive pay, health benefits, and bonuses for performance. Join a supportive environment focused on growth and success.

Qualifications

• Must be 18 years of age or older.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance.

Responsibilities

• Handle inbound and outbound calls for customer service.
• Provide exceptional service and resolve customer issues.
• Ensure compliance with all company policies and procedures.

Skills

Organizational skills

Written communication

Oral communication

Customer service orientation

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is seeking an Entry-Level Contact Center Agent in Las Cruces, NM. This full-time role involves supporting inbound and outbound customer service for a range of clients. Ideal candidates are motivated team players, dedicated to customer satisfaction. The position offers training and opportunities for advancement to roles such as Supervisor or Trainer. Compensation includes competitive pay, health benefits, and bonuses for performance. Join a supportive environment focused on growth and success.