LATAM Regional Service Manager | Remote, Travel-Ready

Alto Shaam; Menomonee Falls (WI); Remote; USD 90,000 - 120,000; Full time

Job summary

Alto-Shaam is seeking a Regional Service Manager to develop and manage the authorized service provider network across Latin America and the Caribbean. The role requires strong technical troubleshooting, customer-focused leadership, and the ability to travel widely.

The position supports sales, provides field service, and delivers product training while driving spare parts strategy to improve regional service metrics.

Qualifications

• Fluent in both Spanish and English (required).
• Home office based in Latin America or the Caribbean preferred; U.S.-based, in-market locations (e.g., Miami) also acceptable.
• Willingness and ability to travel extensively, both within the region and to the U.S., is required.
• Experience in the commercial food service equipment industry strongly preferred.

Responsibilities

• Develop and manage the authorized service provider network throughout Latin America and the Caribbean.
• Support Sales in advancing new business opportunities and sustaining existing accounts through exceptional customer support.
• Provide technical troubleshooting support to service providers, dealers, and end users regionwide.
• Serve as a responsive technical resource by phone when working from the home office, guiding customers and the service network to fast resolution.
• Perform in-field equipment service, evaluations, and startups as needed.
• Deliver technical training on Alto-Shaam products and support trade shows.
• Manage and resolve field service issues raised by end users, service agencies, dealers, and sales/service representatives.
• Own the regional spare parts strategy, improving fill rate, order-to-ship time, and other key parts metrics in developing markets.

Skills

Bilingual Spanish/English

Technical troubleshooting

Customer-focused

Interpersonal skills

Travel willingness

Parts program experience

Field service experience

Regional network development

Problem solving

Job description

Alto-Shaam is seeking a Regional Service Manager to develop and manage the authorized service provider network across Latin America and the Caribbean. The role requires strong technical troubleshooting, customer-focused leadership, and the ability to travel widely.

The position supports sales, provides field service, and delivers product training while driving spare parts strategy to improve regional service metrics.