Regional Service Manager - (Latin America)

Alto Shaam; Menomonee Falls (WI); On-site; USD 90,000 - 120,000; Full time

Job summary

Alto-Shaam is seeking a Regional Service Manager to develop and manage the authorized service provider network across Latin America and the Caribbean. The role requires strong technical troubleshooting, customer-focused leadership, and the ability to travel widely.

The position supports sales, provides field service, and delivers product training while driving spare parts strategy to improve regional service metrics.

Qualifications

• Fluent in both Spanish and English (required).
• Home office based in Latin America or the Caribbean preferred; U.S.-based, in-market locations (e.g., Miami) also acceptable.
• Willingness and ability to travel extensively, both within the region and to the U.S., is required.
• Experience in the commercial food service equipment industry strongly preferred.

Responsibilities

• Develop and manage the authorized service provider network throughout Latin America and the Caribbean.
• Support Sales in advancing new business opportunities and sustaining existing accounts through exceptional customer support.
• Provide technical troubleshooting support to service providers, dealers, and end users regionwide.
• Serve as a responsive technical resource by phone when working from the home office, guiding customers and the service network to fast resolution.
• Perform in-field equipment service, evaluations, and startups as needed.
• Deliver technical training on Alto-Shaam products and support trade shows.
• Manage and resolve field service issues raised by end users, service agencies, dealers, and sales/service representatives.
• Own the regional spare parts strategy, improving fill rate, order-to-ship time, and other key parts metrics in developing markets.

Skills

Bilingual Spanish/English

Technical troubleshooting

Customer-focused

Interpersonal skills

Travel willingness

Parts program experience

Field service experience

Regional network development

Problem solving

Job description

Regional Service Manager - (Latin America)

Whether you're just beginning your career or have years of assembly experience—you've come to the right place. Working at Alto-Shaam means you’re part of a passionate team of people all working together towards one common goal. We want you on our team, because you believe in getting better every day. That kind of continuous improvement is what leads to promotions, pay raises, and company-wide innovation.

Since 1955, Alto-Shaam has pioneered industry-leading foodservice equipment that anticipates and responds to industry needs. Our solutions have helped generations of foodservice professionals enhance their menus while providing a greater return on their investment.

The ideal candidate for a Regional Service Manager would be able to do the following:

• Develop and manage the authorized service provider network throughout Latin America and the Caribbean.
• Support Sales in advancing new business opportunities and sustaining existing accounts through exceptional customer support.
• Provide technical troubleshooting support to service providers, dealers, and end users regionwide.
• Serve as a responsive technical resource by phone when working from the home office, guiding customers and the service network to fast resolution.
• Perform in-field equipment service, evaluations, and startups as needed.
• Deliver technical training on Alto-Shaam products and support trade shows.
• Manage and resolve field service issues raised by end users, service agencies, dealers, and sales/service representatives.
• Additionally, own the regional spare parts strategy, improving fill rate, order-to-ship time, and other key parts metrics in developing markets.
• Comply with all quality, safety, and company policies and procedures.
• Remain flexible and team-oriented, taking on additional duties as needed to meet the varied demands of the region.

For a candidate to be successful as a Regional Service Manager they must have:

• Fluent in both Spanish and English (required).
• Home office based in Latin America or the Caribbean preferred; U.S.-based, in-market locations (e.g., Miami) also acceptable.
• If based in-region, a valid U.S. visa is required for travel to Alto-Shaam headquarters.
• Willingness and ability to travel extensively, both within the region and to the U.S., is required.
• Experience in the commercial food service equipment industry strongly preferred.
• Strong technical and troubleshooting aptitude.
• Strong interpersonal skills, with a customer-first approach to support.
• Understanding of the parts business, with experience developing parts programs in developing regions.
• Genuine passion for customer success.
• Flexible, team-oriented, and willing and able to manage multiple, varied responsibilities.