Last Mile Ops Leader: Route Optimization & Team Growth

RXO Inc.; Hammond (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Employee Assistance Program

Job summary

RXO Inc. in Hammond, LA, is seeking a Last Mile Operations Manager to supervise daily carrier operations and coordinate route planning across our contract network. You will lead a team, mentor staff, and drive efficiency while maintaining strong carrier relationships.

The role requires leadership experience in logistics, adherence to company policies, and a hands-on approach to safety and service quality. Bilingual English/Spanish is a plus.

Qualifications

• 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office such as Word, Outlook, and Excel.

Responsibilities

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
• Develop and mentor staff to reach goals; train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
• Ensure that all work is completed accurately and within established time frame
• Ensure photos are taken for every job
• Allocate and request additional resources as needed

Skills

Route planning

Carrier management

Staff mentoring

Bilingual English/Spanish

Supervisory experience

Education

Bachelor's degree in business or logistics

Tools

Microsoft Office

Job description

RXO Inc. in Hammond, LA, is seeking a Last Mile Operations Manager to supervise daily carrier operations and coordinate route planning across our contract network. You will lead a team, mentor staff, and drive efficiency while maintaining strong carrier relationships.

The role requires leadership experience in logistics, adherence to company policies, and a hands-on approach to safety and service quality. Bilingual English/Spanish is a plus.