Last Mile Ops Lead: Route Optimization & Team Growth

RXO Inc.; Nashville (TN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Volunteer days

Job summary

RXO Inc. is seeking a Last Mile Operations Manager in Nashville, TN. You will oversee daily operations of contract carriers, plan routes, monitor performance, and lead a team to meet service levels across North America.

The role requires 5 years of logistics and supervisory experience, proficiency with Microsoft Office, and a bachelor’s degree in business or logistics. Bilingual English/Spanish is a plus; various shifts and travel may be required.

Qualifications

• 5 years of related logistics and supervisory experience.
• Experience mentoring and training staff.
• Bilingual English/Spanish preferred.
• Strong business and people management skills.

Responsibilities

• Oversee daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers.
• Develop and mentor staff to reach goals; train staff on company policies and procedures.
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
• Ensure compliance with corporate warehouse policies, procedures, and programs.
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems.
• Use route planning software to build efficient delivery routes.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations.
• Ensure that all work is completed accurately and within established time frame.
• Ensure photos are taken for every job.
• Allocate and request additional resources as needed.

Skills

Leadership

Coaching/Mentoring

Bilingual English/Spanish

Communication skills

Education

Bachelor's degree in business, logistics, or similar

Tools

Microsoft Office (Word, Outlook, Excel)

Job description

RXO Inc. is seeking a Last Mile Operations Manager in Nashville, TN. You will oversee daily operations of contract carriers, plan routes, monitor performance, and lead a team to meet service levels across North America.

The role requires 5 years of logistics and supervisory experience, proficiency with Microsoft Office, and a bachelor’s degree in business or logistics. Bilingual English/Spanish is a plus; various shifts and travel may be required.