Last Mile Operations Lead - Drive Dispatch & Team Growth

RXO, Inc.; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) retirement plan with up to 5%

Pre-tax accounts

Disability and life insurance

Employee Assistance Program

Career and Leadership Development

Paid time off and holidays

Volunteer days

Job summary

RXO, Inc. in Houston is seeking a Lead, Operations in Last Mile to coordinate with site leadership and support home delivery services, ensuring day-to-day efficiency.

This role requires hands-on leadership, operation metrics analysis, and effective communication with warehouse teams to keep operations running smoothly. You will train and develop material handlers, dispatch contract carriers, and collaborate with the Operations Manager to restructure routes, improve safety, quality, and customer

Qualifications

• 4+ years of experience in operations.
• 2 years of experience in logistics or transportation.
• Excellent verbal and written communication skills.
• Strong interpersonal and leadership abilities.

Responsibilities

• Foster teamwork and provide daily support to a group of associates to ensure process efficiency.
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business.
• Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity.
• Foster positive working relationships with warehouse team, contract carriers, driver helpers.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations.

Skills

Leadership

Communication

Team supervision

Problem solving

Interpersonal skills

Microsoft Office

Tools

Microsoft Office

Job description

RXO, Inc. in Houston is seeking a Lead, Operations in Last Mile to coordinate with site leadership and support home delivery services, ensuring day-to-day efficiency.

This role requires hands-on leadership, operation metrics analysis, and effective communication with warehouse teams to keep operations running smoothly. You will train and develop material handlers, dispatch contract carriers, and collaborate with the Operations Manager to restructure routes, improve safety, quality, and customer