Last Mile Operations Lead - Dispatch & Team Builder

RXO, Inc.; Suwanee (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO, Inc. is seeking a Lead, Operations in Last Mile to coordinate with site leadership and support home delivery operations. You will guide a team, leverage metrics, and drive efficiency across the last mile network while partnering with the Operations Manager to resolve daily challenges.

The role emphasizes leadership, communication, and hands-on improvement initiatives to meet customer expectations and safety standards.

Qualifications

• 4 years of experience in operations.
• 2 years of experience in logistics or transportation, inventory control and merchandise reconciliation.
• Excellent verbal and written communication skills.
• Strong interpersonal and leadership skills.

Responsibilities

• Lead a team of 15-20 warehouse material handlers to receive, pick, and process orders daily.
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business.
• Train material handlers to meet performance goals for safety, quality, and productivity.
• Foster positive working relationships with warehouse team, contract carriers, driver helpers.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations.

Skills

Leadership

Communication

Interpersonal skills

Operations experience

Tools

Microsoft Office

Job description

RXO, Inc. is seeking a Lead, Operations in Last Mile to coordinate with site leadership and support home delivery operations. You will guide a team, leverage metrics, and drive efficiency across the last mile network while partnering with the Operations Manager to resolve daily challenges.

The role emphasizes leadership, communication, and hands-on improvement initiatives to meet customer expectations and safety standards.