Last Mile Operations Lead — Team Leadership & Dispatch

RXO, Inc.; Sumner (WA); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

401(k) retirement plan with company 5%

Health insurance

Job summary

RXO is hiring a Lead, Operations in Last Mile to guide a team of 15–20 material handlers, oversee daily home delivery operations, and drive process improvements. The role reports to site leadership and focuses on safety, quality, and customer satisfaction while coordinating with contract carriers and the Operations Manager.

We offer a dynamic work environment with a first shift schedule, potential overtime during peak seasons, and the opportunity to grow within a large national network.

Qualifications

• 4 years of experience in operations
• 2 years of experience in logistics or transportation, inventory control and merchandise reconciliation
• Excellent verbal and written communication skills
• Strong interpersonal and leadership skills

Responsibilities

• Lead a team of 15–20 warehouse material handlers to receive, pick, and process orders daily
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business
• Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity
• Foster positive working relationships with warehouse team, contract carriers, driver helpers
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations

Skills

Leadership

Verbal & written communication

Interpersonal skills

Operations experience

Job description

RXO is hiring a Lead, Operations in Last Mile to guide a team of 15–20 material handlers, oversee daily home delivery operations, and drive process improvements. The role reports to site leadership and focuses on safety, quality, and customer satisfaction while coordinating with contract carriers and the Operations Manager.

We offer a dynamic work environment with a first shift schedule, potential overtime during peak seasons, and the opportunity to grow within a large national network.