Last Mile Operations Lead — Dispatch & Team Leader

RXO, Inc.; City of Syracuse (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Paid time off and holidays

401(k) retirement plan

Health insurance

Job summary

RXO, Inc. in New York is seeking a Lead, Operations in Last Mile to coordinate with site leadership and support home delivery services. You will help manage day-to-day operations and drive improvements in efficiency and customer satisfaction.

The role requires strong leadership, communication, and hands-on problem solving, with responsibilities spanning team supervision, training, and routing optimization.

Qualifications

• 4 years of experience in operations.
• 2 years of experience in logistics or transportation, inventory control and merchandise reconciliation.
• Excellent verbal and written communication skills.
• Strong interpersonal and leadership skills.

Responsibilities

• Foster teamwork and provide daily support to a group of associates to ensure process efficiency.
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business.
• Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity.
• Foster positive working relationships with warehouse team, contract carriers, driver helpers.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations.

Skills

Leadership

Operations

Logistics

Tools

Microsoft Office

Job description

RXO, Inc. in New York is seeking a Lead, Operations in Last Mile to coordinate with site leadership and support home delivery services. You will help manage day-to-day operations and drive improvements in efficiency and customer satisfaction.

The role requires strong leadership, communication, and hands-on problem solving, with responsibilities spanning team supervision, training, and routing optimization.