Last Mile Operations Lead - Team Leader & Dispatch

RXO, Inc.; Garner (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plan with up to 5%

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Job summary

RXO, Inc. is hiring an Operations Lead in Last Mile to coordinate with site leadership and support home delivery services. You will help manage day-to-day operations, lead a team of 15-20, and drive improvements in safety, quality, and productivity.

The role emphasizes leadership, collaboration with carriers and internal teams, and the ability to optimize routes and processes to meet customer expectations. Excellent communication and operations experience are valued at RXO.

Qualifications

• 4 years of experience in operations.
• Experience with Microsoft Office.
• Nice-to-have: 2 years of experience in logistics or transportation, inventory control and merchandise reconciliation.

Responsibilities

• Lead a team of 15-20 warehouse material handlers to receive, pick, and process orders daily.
• Leverage operational metrics to identify improvement areas and create actionable plans to improve the business.
• Utilize leadership skills to train material handlers to meet performance goals for safety, quality, and productivity.
• Foster positive working relationships with warehouse team, contract carriers, driver helpers.
• Manage the dispatch of contract carriers and resolve issues throughout the day.
• Partner with the Operations Manager to identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers, dispatchers and warehouse personnel to meet and exceed customer expectations.

Skills

Leadership

Operations management

Team leadership

Communication

Tools

Microsoft Office

Job description

RXO, Inc. is hiring an Operations Lead in Last Mile to coordinate with site leadership and support home delivery services. You will help manage day-to-day operations, lead a team of 15-20, and drive improvements in safety, quality, and productivity.

The role emphasizes leadership, collaboration with carriers and internal teams, and the ability to optimize routes and processes to meet customer expectations. Excellent communication and operations experience are valued at RXO.