Last-Mile Delivery Support Specialist

Amazon; Salem (OR); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon.com Services LLC in Salem, Oregon, seeks a Delivery Station Customer Service Associate to provide in-station, real-time support, ensuring on-time package delivery and direct collaboration with warehouse teams. You will handle in-person, phone, and email inquiries to help customers with their orders.

You will empathize with customers, set accurate expectations, and resolve issues promptly while upholding Amazon's high standards.

Qualifications

• High school or equivalent required.
• Experience in Customer Service.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Ability to manage time effectively in dynamic environments.
• Familiarity with multiple browsers, databases, and instant messaging tools.

Responsibilities

• Communicate with customers in-person, by phone, and by email.
• Empathize with customer needs and set appropriate expectations.
• Resolve issues and provide accurate, concise responses.
• Make quick, well‑judged decisions to ensure positive outcomes.
• Work a full-time, on-site schedule (40+ hours).
• Stand and walk during long shifts; lift up to 49 pounds.

Skills

Customer Service

Time management

High school

Web browsers

Database search

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon.com Services LLC in Salem, Oregon, seeks a Delivery Station Customer Service Associate to provide in-station, real-time support, ensuring on-time package delivery and direct collaboration with warehouse teams. You will handle in-person, phone, and email inquiries to help customers with their orders.

You will empathize with customers, set accurate expectations, and resolve issues promptly while upholding Amazon's high standards.