Last-Mile Delivery Support Specialist

Amazon Inc.; Riverside, Northern (CA, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Amazon.com Services LLC seeks a Delivery Station Customer Service Associate to provide in-station real-time, hands-on support, ensuring packages arrive on time and customers receive accurate guidance. You will connect customers with experts for up-to-date information and help create a positive delivery experience.

The role emphasizes empathy, issue resolution, and maintaining high standards of written and spoken communication while working a full-time schedule in a fast-paced warehouse

Qualifications

• Bachelor's degree or equivalent required or preferred.
• Experience with written and verbal communication and presentation is preferred.
• Experience on a merchandising/brand ambassador team for a nationally recognized consumer brand is a plus.

Responsibilities

• Communicate with customers directly in-person, in addition to communicating via phone and email.
• Empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Understand and respond clearly to customer issues.

Skills

Customer service

Communication

Empathy

Problem solving

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC seeks a Delivery Station Customer Service Associate to provide in-station real-time, hands-on support, ensuring packages arrive on time and customers receive accurate guidance. You will connect customers with experts for up-to-date information and help create a positive delivery experience.

The role emphasizes empathy, issue resolution, and maintaining high standards of written and spoken communication while working a full-time schedule in a fast-paced warehouse