Last-Mile Customer Service Pro — Delivery Station (Full-Time)

Amazon Inc.; Arizona; On-site; USD 25,000 - 36,000; Full time

Job summary

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate to support customers at our last-mile delivery operation. You will communicate with customers in-person, by phone and email, empathize with needs and resolve issues to ensure a positive experience.

You’ll work a full-time schedule (40+ hours) in a fast-paced environment, standing for long shifts, lifting up to 49 pounds, and coordinating with delivery partners to reschedule or reroute as needed.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service required.
• Experience with computers and Microsoft Office (Outlook, Word, Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience working with computer and web-based tools.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding to the issues that customers present.
• Composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a full-time (40+ hours per week) schedule.

Skills

Customer Service

Time Management

Communication

Problem Solving

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate to support customers at our last-mile delivery operation. You will communicate with customers in-person, by phone and email, empathize with needs and resolve issues to ensure a positive experience.

You’ll work a full-time schedule (40+ hours) in a fast-paced environment, standing for long shifts, lifting up to 49 pounds, and coordinating with delivery partners to reschedule or reroute as needed.