Delivery Station Customer Support Specialist

Amazon; Hampton (VA); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to provide in station real-time, hands-on support to ensure timely deliveries and excellent customer service. You will connect customers with experts for accurate package information and help resolve delivery issues with a focus on customer happiness.

Based at a last‑mile delivery warehouse, you’ll engage with warehouse teams, delivery partners, and customers to reschedule or resolve delivery problems, using strong knowledge of the

Qualifications

• Bachelor's degree or equivalent.
• Experience with performance metrics and KPIs.
• Experience with written and verbal communication and presentation.
• Experience on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full‑Time (40+ hours per week) schedule

Skills

Written communication

Performance metrics

Brand ambassador experience

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a Delivery Station Customer Service Associate to provide in station real-time, hands-on support to ensure timely deliveries and excellent customer service. You will connect customers with experts for accurate package information and help resolve delivery issues with a focus on customer happiness.

Based at a last‑mile delivery warehouse, you’ll engage with warehouse teams, delivery partners, and customers to reschedule or resolve delivery problems, using strong knowledge of the