Last-Mile Customer Support Specialist

Amazon Inc.; New York, Northern (NY, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support and connect customers with experts for the latest package information. The role emphasizes helping customers receive on-time deliveries and maintaining high service standards within a fast-paced last-mile environment.

Key tasks include direct customer interaction, issue resolution, and coordinating with warehouse and delivery partners.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service and in dynamic environments preferred.
• Proficiency with computers and Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
• Experience with web-based tools is a plus.

Responsibilities

• Interact with customers in person, by phone, and via email.
• Empathize with customer needs and manage expectations.
• Resolve issues and provide accurate information in a timely manner.
• Maintain clear written responses to customer issues and follow company procedures.
• Work a flexible full-time schedule (40+ hours per week).

Skills

Customer service

Time management

MS Office

Written communication

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Outlook

Word

Excel

PowerPoint

Job description

Amazon.com Services LLC is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support and connect customers with experts for the latest package information. The role emphasizes helping customers receive on-time deliveries and maintaining high service standards within a fast-paced last-mile environment.

Key tasks include direct customer interaction, issue resolution, and coordinating with warehouse and delivery partners.