Delivery Station Customer Support Specialist

Amazon; Woodside (NY); On-site; USD 28,000 - 39,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support to ensure packages are delivered as promised. You will connect customers with experts for accurate updates and help solve issues with empathy and responsiveness.

The role is based at a New York last-mile warehouse, requiring you to handle in-person interactions and collaborate with delivery partners, warehouses, and customers to maintain a superior customer experience.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service is essential.
• Experience using computers and Microsoft Office (Outlook, Word, Excel).
• Ability to prioritize and manage time effectively in dynamic environments.
• Experience using computer and web-based tools.

Responsibilities

• Communicating with customers directly in-person, by phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting customers.
• Resolving issues and setting appropriate expectations for customers.
• Understanding and addressing customer issues clearly and responsively.
• Drafting grammatically correct, concise written responses to customer issues.
• Making quick, well-reasoned decisions on behalf of customers.
• Working a flexible full-time schedule (40+ hours/week).

Skills

High school or equivalent

Customer Service

Computers & Microsoft Office

Time management

Web-based tools

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon is seeking a Delivery Station Customer Service Associate to provide in-station, real-time support to ensure packages are delivered as promised. You will connect customers with experts for accurate updates and help solve issues with empathy and responsiveness.

The role is based at a New York last-mile warehouse, requiring you to handle in-person interactions and collaborate with delivery partners, warehouses, and customers to maintain a superior customer experience.