Last-Mile Customer Support Specialist

Talentify; Little Rock (AR); On-site; USD 48,078,000 - 66,865,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Little Rock, AR. You will interact with customers in person, by phone, and via email, handling issues with empathy and ensuring accurate responses.

The role involves lifting up to 49 lbs, standing for long shifts, and working in a dynamic warehouse environment. The position emphasizes prioritizing customer needs, delivering clear written responses, and making quick decisions to resolve problems.

Qualifications

• High school or equivalent.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Familiarity with multiple web browsers, data base searching and instant messenger tools.
• Bachelor's degree or equivalent.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Experience with written and verbal communication and presentation.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.
• Carry, lift, push and pull up to 49 pounds.
• Stand and walk during shifts lasting up to 12 hours.
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided).
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled.

Skills

Customer Service

Time management

Written communication

Verbal communication

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Little Rock, AR. You will interact with customers in person, by phone, and via email, handling issues with empathy and ensuring accurate responses.

The role involves lifting up to 49 lbs, standing for long shifts, and working in a dynamic warehouse environment. The position emphasizes prioritizing customer needs, delivering clear written responses, and making quick decisions to resolve problems.