Last-Mile Customer Support Specialist

Amazon Inc.; Vandalia (OH); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon.com Services LLC is hiring at a last-mile delivery station to provide customer support in-person, by phone and email. You will empathize with customers, prioritize their needs, and resolve issues while maintaining clear written communication.

The role requires a flexible full-time schedule (40+ hours per week) and the ability to work in a dynamic warehouse environment. Prior experience as a brand ambassador/in merchandising is valued.

Qualifications

• Experience with written and verbal communication and presentation.
• Understanding of performance metrics and KPIs.
• Experience on a merchandising/brand ambassador team for a national brand.
• Bachelor's degree or equivalent.

Responsibilities

• Communicate with customers directly in-person, by phone and email.
• Empathize with and prioritize customer needs.
• Resolve issues and set appropriate expectations for customers.
• Respond to customer issues with clear, grammatically correct written responses.
• Maintain a flexible full-time schedule (40+ hours/week).

Skills

Written communication

Verbal communication

Presentation

Performance metrics

KPIs

Brand ambassador

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC is hiring at a last-mile delivery station to provide customer support in-person, by phone and email. You will empathize with customers, prioritize their needs, and resolve issues while maintaining clear written communication.

The role requires a flexible full-time schedule (40+ hours per week) and the ability to work in a dynamic warehouse environment. Prior experience as a brand ambassador/in merchandising is valued.