Customer Experience Specialist — Last-Mile Delivery

Amazon Inc.; Springfield (MO); On-site; USD 25,000 - 36,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Springfield, MO to provide in-station, real-time support and guide customers with up-to-date information on their packages. You will work closely with warehouse teams and delivery partners to resolve issues and ensure on-time deliveries.

The role emphasizes empathy, clear communication, and rapid problem solving, with a full-time schedule and physical tasks such as lifting up to 49 pounds and standing for long shifts.

Qualifications

• Experience in Customer Service.
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience working with computer and web based tools.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Stand and walk during shifts lasting up to 12 hours.

Skills

Customer Service

Microsoft Office

Time management

Computer/Web tools

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Outlook

Word

Excel

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Springfield, MO to provide in-station, real-time support and guide customers with up-to-date information on their packages. You will work closely with warehouse teams and delivery partners to resolve issues and ensure on-time deliveries.

The role emphasizes empathy, clear communication, and rapid problem solving, with a full-time schedule and physical tasks such as lifting up to 49 pounds and standing for long shifts.