Delivery Station Frontline Customer Care Associate

Amazon; Little Rock (AR); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

EAP

Mental health support

Medical advice line

Job summary

Amazon is hiring a Delivery Station Customer Service Associate to provide in-person support at a last-mile delivery warehouse in Little Rock. You will help keep packages on track, connect customers with experts, and ensure a positive delivery experience.

The role involves in-person, phone, and email communication, problem-solving, and fast, accurate responses. A full-time 40+ hour schedule is required, with a customer-centric focus.

Qualifications

• High school diploma or equivalent.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Familiarity with multiple web browsers, data base searching and instant messenger tools.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Skills

Customer service

Microsoft Office

Time management

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Amazon is hiring a Delivery Station Customer Service Associate to provide in-person support at a last-mile delivery warehouse in Little Rock. You will help keep packages on track, connect customers with experts, and ensure a positive delivery experience.

The role involves in-person, phone, and email communication, problem-solving, and fast, accurate responses. A full-time 40+ hour schedule is required, with a customer-centric focus.