Last-Mile Customer Support Specialist

Amazon; Fayetteville (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

Amazon.com Services LLC in Fayetteville, NC is seeking a Delivery Station Customer Service Associate to provide real-time, hands-on support and ensure packages arrive on time. You will connect customers with experts and assist in resolving issues to deliver a positive experience.

The role emphasizes empathy, proactive communication, and teamwork in a fast-paced distribution environment, with a full-time 40+ hour work schedule and some physical tasks.

Qualifications

• High school or equivalent.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (including Outlook, Word, and Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience working with computer and web based tools.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.

Skills

Customer service

Time management

Computer skills

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Job description

Amazon.com Services LLC in Fayetteville, NC is seeking a Delivery Station Customer Service Associate to provide real-time, hands-on support and ensure packages arrive on time. You will connect customers with experts and assist in resolving issues to deliver a positive experience.

The role emphasizes empathy, proactive communication, and teamwork in a fast-paced distribution environment, with a full-time 40+ hour work schedule and some physical tasks.