Last-Mile Customer Service Associate - In-Station Support

Amazon Inc.; Blue Springs (MO); On-site; USD 26,000 - 34,000; Full time

Job summary

Amazon.com Services LLC in Blue Springs, MO is seeking a Delivery Station Customer Service Associate to provide in-station real-time support, ensuring customers receive packages on time and connecting them with experts for the latest information.

You will work at a last-mile delivery warehouse, communicating with customers in person as well as by phone and email, helping resolve issues and uphold Amazon's customer-first values.

Qualifications

• Bachelor's degree or equivalent.
• Experience with performance metrics and developing them to measure progress against key performance indicators.
• Experience with written and verbal communication and presentation.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicate with customers in person, by phone, and by email.
• Empathize with and prioritize customer needs.
• Resolve issues and set appropriate expectations with customers.
• Work a flexible Full-Time (40+ hours per week) schedule.

Skills

Communication

Performance metrics

Merchandising

Education

Bachelor's degree

Job description

Amazon.com Services LLC in Blue Springs, MO is seeking a Delivery Station Customer Service Associate to provide in-station real-time support, ensuring customers receive packages on time and connecting them with experts for the latest information.

You will work at a last-mile delivery warehouse, communicating with customers in person as well as by phone and email, helping resolve issues and uphold Amazon's customer-first values.