Delivery Station Customer Support Pro

Amazon; Blue Springs (MO); On-site; USD 25,000 - 36,000; Full time

Job summary

Amazon in Missouri is hiring a Delivery Station Customer Service Associate to provide in-person and remote guidance to customers, help connect them with experts, and ensure packages arrive on time. You will work at a last-mile delivery warehouse, collaborating with warehouse teams, delivery partners, and customers to resolve issues quickly.

The role emphasizes empathy, clear communication, and the ability to prioritize needs, with a full-time schedule (40+ hours).

Qualifications

• Experience in customer service.
• Experience using computers and Microsoft Office (Outlook, Word, Excel).
• Ability to prioritize and manage time in dynamic environments.

Responsibilities

• Communicate with customers in-person, by phone, and by email.
• Empathize with customer needs and set clear expectations.
• Resolve issues and respond to customer inquiries with accurate information.
• Compose concise, grammatically correct written responses to issues.

Skills

Customer service experience

Computer skills

Time management

Web browsers and search tools

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office (Outlook Word Excel)

Job description

Amazon in Missouri is hiring a Delivery Station Customer Service Associate to provide in-person and remote guidance to customers, help connect them with experts, and ensure packages arrive on time. You will work at a last-mile delivery warehouse, collaborating with warehouse teams, delivery partners, and customers to resolve issues quickly.

The role emphasizes empathy, clear communication, and the ability to prioritize needs, with a full-time schedule (40+ hours).