Last-Mile Customer Care Specialist - Full-Time

Talentify; Blue Springs (MO); On-site; USD 25,000 - 36,000; Full time

Job summary

Amazon is seeking a full-time Customer Service Associate at a last-mile delivery warehouse in Blue Springs, MO. You will interact with warehouse teams, delivery partners, and customers to resolve delivery issues and ensure a great experience.

The role emphasizes empathy, accurate written responses, and fast decision making. You may lift up to 49 pounds, stand up to 12 hours, and work in a variable-noise environment.

Qualifications

• High school diploma or equivalent.
• Experience in customer service.
• Experience with computers and Microsoft Office.
• Ability to manage time effectively in dynamic environments.
• Familiarity with multiple web browsers and data search tools.
• Experience with performance metrics and KPIs.
• Strong written and verbal communication and presentation skills.
• Experience on a merchandising/brand ambassador team.

Responsibilities

• Communicate with customers in-person, by phone, and email.
• Empathize with customer needs and set expectations.
• Resolve issues and respond clearly to customer questions.
• Draft concise, grammatically correct written responses.
• Work with warehouse teams and delivery partners to ensure smooth service.
• Support scheduling and issue resolution for deliveries.

Skills

Customer service

Time management

Communication

Performance metrics

Presentation

Brand experience

Education

High school diploma

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon is seeking a full-time Customer Service Associate at a last-mile delivery warehouse in Blue Springs, MO. You will interact with warehouse teams, delivery partners, and customers to resolve delivery issues and ensure a great experience.

The role emphasizes empathy, accurate written responses, and fast decision making. You may lift up to 49 pounds, stand up to 12 hours, and work in a variable-noise environment.