Landscape Accounts Lead - Growth & Client Success

BrightView; American Canyon (CA); Sur place; USD 75 000 - 85 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401(k) with employer contributions

Paid holidays

Paid time off

Tuition reimbursement

Variable pay opportunities

Résumé du poste

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role oversees field operations.

You will identify opportunities to upsell enhancement services, develop accurate estimates, deliver proposals, and ensure timely account renewals while coordinating with the Operations Manager to meet service expectations.

Qualifications

• Associate's or Bachelor's degree in business or equivalent.
• Minimum 3 years of customer service, management, and leadership.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities.

Responsabilités

• Serve as primary contact for portfolio of landscape maintenance clients and oversee field operations.
• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Build and maintain strong long-term relations with clients and key contacts.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate resolution of client concerns or issues.
• Ensure timely account renewals within the portfolio.
• Collaborate with Operations Manager to ensure service delivery meets expectations.
• Schedule regular site visits with the Operations Manager for quality reviews.

Connaissances

Customer service

Leadership

Communication

Teamwork

Sales

Formation

Associate's or Bachelor's degree in business-related field

Outils

CRM system

Description du poste

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role oversees field operations.

You will identify opportunities to upsell enhancement services, develop accurate estimates, deliver proposals, and ensure timely account renewals while coordinating with the Operations Manager to meet service expectations.