Landscape Account Manager - Growth and Client Success

Brightview Landscapes Ltd.; Freeport (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays

Career development opportunities

Job summary

BrightView Landscapes, LLC seeks an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, building long-term relationships that promote satisfaction, retention, and ancillary sales. This role oversees field operations and coordinates with the Branch Manager to ensure service delivery meets expectations.

The position requires strong leadership, proven communication skills, and the ability to drive revenue through client growth while maintaining healthy

Qualifications

• Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry.
• Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities
• Ability to foster collaboration and teamwork

Responsibilities

• Identify and pursue opportunities to sell ancillary services to existing clients.
• Develop accurate estimates and takeoffs for new and existing clients.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client concerns or issues (land and/or snow).
• Ensure timely account renewals within the assigned client portfolio.
• Proactively assess and address site enhancement needs during visits.
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations.

Skills

Communication skills

Leadership

Teamwork

Customer relationship management

Education

Associate's or Bachelor's degree in business or related field

Job description

BrightView Landscapes, LLC seeks an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, building long-term relationships that promote satisfaction, retention, and ancillary sales. This role oversees field operations and coordinates with the Branch Manager to ensure service delivery meets expectations.

The position requires strong leadership, proven communication skills, and the ability to drive revenue through client growth while maintaining healthy