Landscape Account Manager | Client Growth & Operations

BrightView; Freeport (FL); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

Health benefits

401k plan

Company holidays (6-9 per year)

Paid time off

Tuition reimbursement

Variable pay opportunities

Job summary

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients and to oversee field operations. You will build long-term relationships to promote satisfaction, retention, and ancillary sales.

You will identify opportunities, develop estimates, deliver proposals, and lead site visits with the operations team to ensure service quality. This role blends client management with hands-on field collaboration.

Qualifications

• Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry.
• Minimum 3 years of experience in customer service, management, and leadership, preferably in landscaping or local market.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities.
• Ability to foster collaboration and teamwork.

Responsibilities

• Identify opportunities to sell ancillary services to existing clients within the portfolio.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain strong long-term relationships with clients across all points of contact.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client concerns or issues (land and/or snow).
• Ensure timely account renewals within the assigned client portfolio.
• Proactively assess and address site enhancement needs during visits.
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations (land and/or snow).
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met (land and/or snow).
• Support hiring, training, and coaching of field crews for the assigned portfolio.
• Promote and enforce safety policies and procedures.
• Ensure branch financial goals are met by maintaining acceptable gross margins for base and ancillary services.
• Assist the Branch Manager in leadership of the branch and participation in meetings.
• Maintain proper account documentation and notes in the CRM.
• Monitor and maintain satisfactory accounts receivable levels (land and/or snow).
• Coordinate with the Branch Administrator to keep client records current.
• Perform additional duties as assigned by the Branch Manager.

Skills

Leadership

Communication

Customer service

Teamwork

Education

Bachelor's/Associate in business or related field

Equivalent experience in service industry

Tools

CRM software

MS Office

Job description

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients and to oversee field operations. You will build long-term relationships to promote satisfaction, retention, and ancillary sales.

You will identify opportunities, develop estimates, deliver proposals, and lead site visits with the operations team to ensure service quality. This role blends client management with hands-on field collaboration.