Landscape Account Manager: Growth & Relationships

BrightView; Illinois; Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision Insurance

401k with employer contributions

6–9 company paid holidays per year

Paid vacation and/or sick leave

Tuition reimbursement

Variable pay opportunities

Job summary

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients and to oversee field operations. You will build long-term relationships to promote client satisfaction, retention, and ancillary sales.

Responsibilities include identifying opportunities for enhancement services, developing accurate estimates, delivering timely proposals, and maintaining strong client communications while coordinating with the Operations

Qualifications

• Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry.
• Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities
• Ability to foster collaboration and teamwork

Responsibilities

• Identify and pursue opportunities to sell ancillary services to existing clients within the portfolio.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client concerns or issues.
• Ensure timely account renewals within the assigned client portfolio.
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations.
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met
• Support hiring, training, and coaching of field crews for the assigned portfolio
• Promote and enforce safety policies and procedures
• Maintain acceptable gross margins for base and ancillary services
• Assist the Branch Manager in leadership of the branch

Skills

Customer service

Leadership

Communication

Teamwork

Education

Associate/Bachelor degree

Tools

CRM

Job description

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients and to oversee field operations. You will build long-term relationships to promote client satisfaction, retention, and ancillary sales.

Responsibilities include identifying opportunities for enhancement services, developing accurate estimates, delivering timely proposals, and maintaining strong client communications while coordinating with the Operations