Landscape Account Manager: Growth & Field Ops Lead

Brightview Landscapes Ltd.; Pontiac (MI); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

401k

6–9 company paid holidays

Paid time off

Tuition reimbursement

Variable pay opportunities

Zusammenfassung

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients. You will build long-term relationships to promote client satisfaction, retention, and ancillary sales, while overseeing field operations.

Responsibilities include pursuing ancillary service opportunities, delivering proposals, maintaining CRM records, and ensuring timely renewals and quality service across sites.

Qualifikationen

• Associate’s or Bachelor's degree in a business-related field or equivalent experience in customer-focused service.
• Minimum 3 years of experience in customer service, management and leadership, preferably in landscaping or local marketplace.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities.
• Ability to foster collaboration and teamwork.

Aufgaben

• Identify and pursue opportunities to sell ancillary services to existing clients within the portfolio.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain long-term relations with clients, focusing on all pertinent points of contact.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client concerns or issues.
• Ensure timely account renewals within the assigned client portfolio.
• Proactively assess and address site enhancement needs during visits.
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations.
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met.
• Support hiring, training, and coaching of field crews for the assigned portfolio.
• Promote and enforce safety policies and procedures.
• Ensure branch financial goals are met by maintaining acceptable gross margins for base work and enhancements.
• Assist the Branch Manager in leadership of the branch and participation in meetings.
• Maintain account documentation and notes in the CRM system.
• Monitor and maintain satisfactory accounts receivable levels.
• Coordinate with the Branch Administrator to keep client records up to date.
• Perform additional duties as assigned by the Branch Manager.

Kenntnisse

Customer service

Leadership

Communication

Teamwork

Ausbildung

Associate’s or Bachelor's degree in business-related field

Jobbeschreibung

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients. You will build long-term relationships to promote client satisfaction, retention, and ancillary sales, while overseeing field operations.

Responsibilities include pursuing ancillary service opportunities, delivering proposals, maintaining CRM records, and ensuring timely renewals and quality service across sites.