Landscape Account Manager: Growth & Client Success

BrightView; Oklahoma; Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision Insurance

401(k) plan with employer contribution

Paid holidays (6–9) per year

Tuition reimbursement

Paid time off

Job summary

BrightView Landscapes, LLC is seeking an Account Manager to serve a portfolio of landscape maintenance clients, acting as the primary contact and building long-term relationships. You will oversee field operations and drive ancillary services, ensuring client satisfaction and retention.

The role emphasizes identifying opportunities, advancing accurate estimates, and delivering timely proposals while coordinating with operations and branch leadership.

Qualifications

• Degree requirement: Associate’s or Bachelor’s in business-related field or equivalent experience in customer-focused service industry.
• Minimum 3 years of experience in customer service, management and leadership, preferably in landscaping or local market.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities.
• Ability to foster collaboration and teamwork.

Responsibilities

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio.
• Develop accurate estimates and takeoffs for both new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate the resolution of client concerns or issues (land and/or snow).
• Ensure timely account renewals within the assigned client portfolio.
• Proactively assess and address site enhancement needs during visits.
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations (land and/or snow).
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met (land and/or snow).
• Support hiring, training, and coaching of field crews for the assigned portfolio.
• Promote and enforce safety policies and procedures.
• Ensure branch financial goals are met by maintaining acceptable gross margins for base contracts and ancillary services.
• Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings.
• Maintain proper account documentation and notes in the CRM system.
• Monitor and maintain satisfactory accounts receivable levels (land and/or snow).
• Coordinate with the Branch Administrator to keep client records and contact information current.
• Perform additional duties as assigned by the Branch Manager.

Education

Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry

Job description

BrightView Landscapes, LLC is seeking an Account Manager to serve a portfolio of landscape maintenance clients, acting as the primary contact and building long-term relationships. You will oversee field operations and drive ancillary services, ensuring client satisfaction and retention.

The role emphasizes identifying opportunities, advancing accurate estimates, and delivering timely proposals while coordinating with operations and branch leadership.