Landscape Account Manager - Growth & Client Success

BrightView; Hayward (CA); On-site; USD 72,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k plan

Paid holidays

Paid time off

Job summary

BrightView is seeking an Account Manager to be the primary contact for a portfolio of landscape maintenance clients, nurturing long-term relationships and driving client satisfaction and retention. You will oversee field operations and coordinate with the Operations Manager to ensure service quality.

The role includes pursuing ancillary services, preparing estimates, and delivering timely bid proposals. The ideal candidate has a business-related degree or equivalent experience, 3+ years in

Qualifications

• Associate or Bachelor’s degree in a business-related field or equivalent experience.
• Minimum 3 years of experience in customer service, management and leadership.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities.
• Ability to foster collaboration and teamwork.

Responsibilities

• Identify opportunities to sell ancillary services to existing clients within the portfolio.
• Develop accurate estimates and takeoffs for new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain long-term relations with clients across all points of contact.
• Conduct regular site walkthroughs with clients to ensure service quality and expectations are met.
• Lead and facilitate resolution of client concerns or issues (land and/or snow).
• Ensure timely account renewals within the portfolio.

Skills

Customer service

Leadership

Communication

Teamwork

Education

Bachelor’s or Associate degree in business or related field

Tools

CRM system

Job description

BrightView is seeking an Account Manager to be the primary contact for a portfolio of landscape maintenance clients, nurturing long-term relationships and driving client satisfaction and retention. You will oversee field operations and coordinate with the Operations Manager to ensure service quality.

The role includes pursuing ancillary services, preparing estimates, and delivering timely bid proposals. The ideal candidate has a business-related degree or equivalent experience, 3+ years in